Política de reembolso

Last Updated: September 3, 2026

Todetana wants our return and refund process to be clear and straightforward. This Refund Policy applies to purchases made directly through the Todetana online store operated by Buyer Star Inc.

14-Day Return Policy

You may request a return within 14 calendar days of placing your order.

To be eligible for a return, the item must:

Be unworn and unused
Be in the same condition in which it was received
Include all original tags
Be returned with its original packaging
Include proof of purchase or sufficient order information

Items that have been worn, used, washed, altered, damaged after delivery, or returned without the required tags or packaging may not be eligible for a refund.

Using a coupon code, discount code, or promotional offer does not make an order final sale. Discounted orders remain eligible for return as long as they meet the requirements of this Refund Policy.

Starting a Return

To request a return, contact:

support@shoptodetana.com

Please provide your order number and identify the item or items you would like to return.

If your return is approved, we will provide the appropriate return address and return instructions.

Do not send merchandise to our business contact address unless customer service specifically instructs you to do so.

Returns sent without first contacting us may be delayed or may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns.

Todetana does not provide prepaid return shipping labels for ordinary returns.

We recommend using a shipping method that provides tracking.

Buyer Star Inc. cannot be responsible for a return package that is lost before it reaches the return location provided by our customer service team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

Damaged
Defective
Incorrect
Different from the item ordered

Please include your order number and a description of the problem. We may request photographs or other information so we can evaluate the issue.

Do not return a damaged, defective, or incorrect item before receiving instructions from us.

Depending on the circumstances, we may provide a refund, replacement, return instructions, or another appropriate resolution.

Refunds

Once we receive your returned merchandise, we will inspect the item to confirm that it meets the requirements of this policy.

If approved, your refund will be issued within 10 business days after we receive and inspect the returned item.

For an approved refund, you may choose:

A refund to your original payment method, or
Todetana store credit, where available

After we issue a refund to your original payment method, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Shipping Charges

Free standard shipping does not create a refundable shipping charge.

If you purchased express or upgraded shipping, those shipping charges are generally non-refundable unless the return resulted from an error by Todetana or otherwise required by applicable law.