Shipping policy

Last Updated: June 9, 2026

Thank you for shopping with Todetana. We are committed to processing and delivering your order as efficiently as possible. Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, product launches, promotional events, holidays, or other peak seasons, processing times may be extended. We appreciate your patience during these periods.

2. Shipping Methods & Delivery Times

Shipping methods and estimated delivery times are displayed at checkout based on your shipping destination.

Typical delivery estimates are 3–10 business days, depending on the selected shipping method and destination.

Delivery estimates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to factors outside our control.

3. Shipping Rates

Shipping charges are calculated during checkout based on factors including:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping method

From time to time, we may offer free shipping or other shipping promotions. These offers are subject to change or cancellation without prior notice.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking information is provided by the shipping carrier and may not update immediately after shipment.

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Todetana is not responsible for delays, failed deliveries, or packages delivered to an incorrect address resulting from inaccurate or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may be required before the order can be reshipped.

6. Carrier Delays, Lost & Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

While we will gladly assist customers in resolving shipping issues, Todetana is not liable for delays or delivery issues resulting from circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays
  • Severe weather
  • Customs inspections
  • Labor disputes
  • Natural disasters
  • Transportation disruptions
  • Theft after delivery
  • Other unforeseen events

Packages marked as Delivered by the shipping carrier will generally be considered successfully delivered.

If your package appears lost or delayed, please contact both the shipping carrier and our customer support team. We will make reasonable efforts to assist you in locating your shipment.

7. International Shipping

International customers are solely responsible for any applicable:

  • Customs duties
  • Import taxes
  • Value Added Tax (VAT)
  • Brokerage fees
  • Government-imposed charges

These charges are not included in the purchase price or shipping cost unless otherwise stated.

Todetana is not responsible for delays resulting from customs clearance procedures.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of the delivery date.

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping packaging
  • A brief description of the issue

After reviewing your claim, we will determine an appropriate resolution in accordance with our Return & Refund Policy.

Claims submitted after seven (7) days may not be eligible for review.

9. Undeliverable & Refused Shipments

Packages returned to us because they were undeliverable, refused by the recipient, or unclaimed may require additional shipping charges before reshipment.

If the customer chooses not to have the order reshipped, any refund, if applicable, will be processed in accordance with our Return & Refund Policy.

10. Shipping Restrictions

We reserve the right to limit or refuse shipments to certain countries, regions, addresses, or locations where shipping services are unavailable, restricted, or prohibited by law.

11. Force Majeure

Todetana shall not be liable for delays or failure to fulfill shipping obligations due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, labor disputes, transportation interruptions, internet outages, or other unforeseen circumstances.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:
Todetana Operated by Buyer Star Inc.
Plano, Texas, USA
Email: support@shoptodetana.com