退款政策

Last Updated: June 9, 2026

At Todetana, we are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.

1. Underwear Products

Due to the hygienic nature of underwear and because these products are worn in close contact with intimate areas of the body, all underwear sales are final once the order has been shipped.

After an underwear order has been shipped, no returns, refunds, exchanges, cancellations, store credit, or any other after-sales service will be provided, except where required by applicable law.

Please review your order carefully before completing your purchase.

2. Final Sale & Discounted Items

Any product purchased at a price lower than its original listed price is considered a Final Sale item.

This includes, but is not limited to, products purchased through:

  • Sale pricing
  • Clearance pricing
  • Promotional pricing
  • Bundle offers
  • Coupon codes
  • Discount codes
  • Automatic discounts
  • Seasonal promotions
  • Flash sales
  • Limited-time offers
  • Any other promotional or reduced pricing

Final Sale items are not eligible for returns, refunds, exchanges, cancellations, store credit, price adjustments, or any other after-sales service, regardless of the reason, except where required by applicable law.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect due to our error, please contact us within 7 days of the delivery date.

To help us resolve your request as quickly as possible, please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the issue

After reviewing and verifying your claim, we will provide an appropriate resolution, which may include a replacement, refund, or store credit.

4. Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us at:

Email: support@shoptodetana.com

Please include your order number when contacting us so we can assist you as quickly as possible.